By 2025, chain businesses are not only increasing but they are developing. Thanks to the quick growth of franchising sales CPQ applications and the incorporation of automation, franchises have found new ways to make their operations more efficient, to strengthen the relationship with a franchisee, and to provide a better customer experience.
But, what does that transformation actually mean in the life of a business? The following is an example of such a company.
From Chaos to Clarity: A Franchise’s Tech-Powered Transformation
David Patel is a dedicated businessman who owns a QSR (Quick Service Restaurant) franchising business that is growing at an incredible rate with more than 50 stores throughout India. Last year was a difficult time for him because:-
- There were many missed franchise inquiries.
- Franchisees were unhappy due to slow replies.
- Operational deficiencies are the impediment to the growth of the business.
- 30% quicker reply times to franchise inquiries
- Better franchisee satisfaction and engagement
- A 20% increase in successfully-closed franchise deals
The Role of Franchise Sales CRM: More Than Just a Database
Manual spreadsheets have been a method of doing business in franchise enterprises for years, but they were not only old-fashioned, they were also scattered and confusing. The landscape that a majority of businesses have become part of recently being what it is, the inefficiency it brings is a popular factor. The new CRM tools for the franchises are not just about the contact management system. They are designed to exploit the entire franchise lifecycle, starting from lead generation and leading till ongoing franchisee support. Key advantages that are included are:- 🚀 Lead Tracking & Automation: The AI-encouraged CRMs can be engaged in nurturing franchise leads that are most likely to be neglected through an automatic process.
- 📊 Data-Driven Decisions: Additionally, franchisors apply the analytics included in a system of this kind to identify what territories perform best and change the strategies for the expansion according to results of research.
- 💬 Seamless Communication: The centralized dashboards give the franchisors an opportunity to support the franchisees with instant updates, support, and training materials.
Automation: The Silent Growth Engine
Automation is the best tool for going beyond CRM instruments. A big portion of the brands experience problems operating inefficiently from processing orders to inventory management. There are currently tools for bridging these gaps. An established retail business in the fashion sector has recently introduced an automated inventory management process. What was the consequence?- 📉 40% reduction in inventory mismanagement
- 📦 Faster delivery and lesser backorders
- 💰 Better operational costs, thus a profit margin stretched
